I learnt humility last week. It hit me like a freight train. I am still thinking about it almost a week later. I wasn’t prepared for it. And it has forced me to rethink the way I go about my life.
Ok, not quite that bad, but the feedback I received last week was still pretty shitty – forcing me to get out of my comfort zone and exactly where I needed to be.
About seven months ago, I got the opportunity to lead a new team. I saw it as a challenge as I hadn’t worked with the team before, didn’t understand the tools they used, or technologies they worked with. I was unsure as to how they would accept someone without the relevant technical experience to lead them forward.
Over time I have strived to build strong relationships through mutual trust and respect, both as a team and with each of the individuals. One of the questions I am continuously asking is for honest feedback about me and how I am leading them.
This question often brings out an array of opinions ranging from ‘you are doing great’ to ‘maybe change the time of the team meeting’ or ‘there have been a few misses, but overall it’s great’. These responses are fairly minor, and I can work pretty quickly to adapt and grow. That is until last week.
The discussion I had then hit the core of what I strive to achieve with the team every single day. What I thought I was doing right, was being perceived in a completely different way – a way detrimental to the growth of this team.
I was stricken (in a leadership sort of way).
At first, I wanted to justify myself. I wanted to use all the excuses in the book to explain why this action was taken, how it benefits this person and the team. But then I put myself in their shoes and realised that they are different to me. They are perceiving the situation through their eyes. I realised I simply needed to listen.
After this person had finished, I didn’t retaliate. I didn’t try to justify myself. By then I had realised that in order to grow, one must receive and process all feedback. Because this feedback was core to my leadership style, I needed time to mull it over. I thanked them for being so honest with me. The whole situation made me realise one thing.
If you want honesty from someone, you need to build trust and respect first.
You won’t get honesty right off the bat. It doesn’t come overnight, nor is it easy. A strong relationship needs to be built first, then the true changes begin to happen. When we become comfortable with someone, we open ourselves to vulnerability. We open ourselves to honest criticism. We need to be open to this criticism.
Without being open, we cannot learn anything new. Without learning, there is no growth. Without growth, we can’t be better than yesterday.